If you think you may have been affected and haven’t already been in touch with us, please contact us by emailing commissioncomplaints@toyota-fs.com or writing to Customer Relations, Redline Finance, Great Burgh, Burgh Heath, Epsom, Surrey, KT18 5UZ.
You can contact us to either:
Make an enquiry: if you are not sure about whether commission was paid on your finance agreement, please complete this form and we will investigate for you. If the results of our findings identify that commission arrangements were in place , we will progress your enquiry into a complaint - you do not need to take any action.
This is not logging a complaint and is purely to understand whether you have the grounds to make a complaint.
Make a complaint: if you know that commission arrangements were in place on your finance agreement, then you should log a complaint.
Providing as much information as possible will help us to investigate your enquiry or complaint quickly and avoid delays.
